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03-03-2016 07:37 AM
One of our users got a new laptop. I want to move her Teleprecense license to the new machine.
I went through the process of getting an activation code. When I try to use this activation code, I get a message “the software activation information you provided is invalid or incomplete”. The activation code appears to be the same one I got two years ago when this license was purchased.
The old laptop was recycled and the hard drive destroyed so that machine is no longer in use.