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11-18-2020 05:11 AM
when I use poly studio on zoom- connected to my computer- I Fails to interrupt another participant's speech .
it's like when he/ she speak I cant say/ add anything and i am on mute although I am not on mute on the zoom.
I have to wave he / she in order for them to stop taking and let me answer
02-17-2022 03:59 PM
I can not fix things on this forum, just suggest things to look at.
I would recommend you make sure your system is up to date, both the Poly Studio USB and the Zoom app.
Also make sure the volume on your zoom app is about 1/2 to 2/3 of the way up and make other adjustments on your computer audio.
If you still have an issue, I think the Zoom app has a way to test the audio, do that.
If you still have an issue make sure the Zoom app is using the right camera, microphone and speaker.
If that is set right and still do not have full duplex, I would recommend opening a ticket with Zoom as they own the application and that is what will provide you with full duplex audio, not the hardware attached.