• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-11-2023 04:00 PM

HP Recommended

Hello!

 

When I am trying to move from 3.14.1 to 3.9.0 version I successfully got 3.9.0 and run it (according to Information status on device) but when I make a factory reset the device being recovered with version 3.14.1 again (not 3.9.0 what was uploaded earlier).

 

Does anybody know why it happened? 

4 REPLIES 4

‎04-12-2023 12:31 AM

HP Recommended

Hello @bav ,

 

Welcome to the Poly Community.

Depending on the version the Factory partition gets updated and therefore a factory restore will return to this version. What is the reason for going back to such an old version?

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-12-2023 02:27 AM

HP Recommended

Hi Steffen!

 

The reason of downgrading is to get firmware version where HDCI camera(MPTZ) will work properly. As for now, camera is detected by codec and can be even managed(rotation and so on) but no video from the camera.

 

We have the second codec with 3.12.0 and camera works fine. 

 

So, may be upgrade caused the problem and the idea to roll back to check 

Was this reply helpful? Yes No

‎04-12-2023 03:17 AM

HP Recommended

Hello @bav 

 

I would get this into support so we can investigate. This should work.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-12-2023 10:21 AM

HP Recommended

Ok!

 

Would you advise how to really downgrade firmware to keep install version after factory reset?

 

thx

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.