Group Series / RPT Pairing API

Anonymous · ‎08-09-2017

Hi,

I've written some code to monitor our GS using PowerShell (I invoke a telnet command). I can pretty much do everything I need to, execpt two things.

I can't see any API command to poll the RPT (RealPresence Touch). I just want to report back on whether the endpoint is paired to it's RPT or not, simple really but the only API I can find relates to smart pairing. Any ideas?

Also is there any API that I can use to detect if the camera is connected? Currently I'm using the camera position but that is far from ideal, most as it wakes the endpoint from sleep. I just need something like the microphone one.. easy.

Also, I know this is the wrong thread, but does anyone know if there are APIs for the Trio's?

Thanks...

SteffenBaierUK · ‎08-10-2017

Hello Tifosa,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Usually the RealPresence Group API guide contains all end user available API commands and further inquiries should be directed to Polycom support via a Polycom reseller.

In regards of the Trio the VoIP FAQ contains:

Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-10-2017

Hi Steffen.

We are running the newer release for GS - 6.1.2. We do have some 5.1.1, but they are all in process of being updated.

The Trio is 5.4.4

Do I read that response right as if it's not in the Integrator guide, then it's going to be a feature request?

SteffenBaierUK · ‎08-10-2017

Hello Tifosa,

For the GroupSeries then yes. Try to work with Support First and then go down the Feature Request route.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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