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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-20-2020 10:47 PM

HP Recommended

sir,

My school has a HDX 6000. I have upgraded the unit to the latest version.

The remote control stopped working at about the same time so I am assuming I need to upgrade/edit the remote controller in some way.

Question: Could my assumption be correct?

Question: If correct could you point me to a  FAQ.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2020 03:59 AM

HP Recommended

Hello @GeoffS 

 

based on your test aka the camera does not move to ensure the camera cable is plugged the correct way. Brute force can manage to install this the wrong way around.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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4 REPLIES 4

‎05-21-2020 02:03 AM

HP Recommended

Hello @GeoffS ,

 

Welcome to the Poly Community.

I suggest you check here:

 

Mar 29,2018 Question: How can I change the Remote ID for an HDX or Group Series?
Answer: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-24-2020 05:29 PM

HP Recommended

Hi,

Thanks for the information.. I checked and the remote and HDX 6000 are both using channel 3.

Unfortunately it hasn't resolved the problem.

I have attached a file that has the full details of the unit and the symptoms.

Hopefully this will enable someone to help.

Geoff

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‎05-25-2020 03:59 AM

HP Recommended

Hello @GeoffS 

 

based on your test aka the camera does not move to ensure the camera cable is plugged the correct way. Brute force can manage to install this the wrong way around.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-25-2020 02:09 PM

HP Recommended

Hi,

That was the problem.

Now resolved.... thanks very much.

Such a simple solution. 😉

Geoff

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