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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-16-2021 03:40 AM

HP Recommended

I actually use  3.0.3.1-19040 and i try to upgrade to 3.1.14-56008.

 

I have no more support. It asks for a key and I don't know where I can found the key

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2021 04:06 AM

HP Recommended

Hello @tomtlf ,

 

Welcome to the Poly Community.

 

From our Video FAQ:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Please check this post in the Software Licensing section => here <=

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

 

If the unit is not in contract and you have no entitlement you cannot upgrade.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎07-16-2021 04:06 AM

HP Recommended

Hello @tomtlf ,

 

Welcome to the Poly Community.

 

From our Video FAQ:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Please check this post in the Software Licensing section => here <=

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

 

If the unit is not in contract and you have no entitlement you cannot upgrade.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-16-2021 04:24 AM

HP Recommended

Thanks for your answer.I need a new contract.

 

Regards

Was this reply helpful? Yes No
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