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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎01-03-2018 01:57 AM

HP Recommended

I have been using the Polycom HDX 7000 device, now HDX 7000 not get the camera and remote control are not playable. However, devices HDX apparently still active. Need urgent support and wish to thank many

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2018 04:44 AM

HP Recommended
Hello

There are various post explaining to check all the wiring etc.

Also it would be helpful to post some details about the unit and it’s usage.

Maybe even past the device serial usually starting with 82

If you require urgent support please open a support ticket with your Polycom reseller.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-03-2018 04:44 AM

HP Recommended
Hello

There are various post explaining to check all the wiring etc.

Also it would be helpful to post some details about the unit and it’s usage.

Maybe even past the device serial usually starting with 82

If you require urgent support please open a support ticket with your Polycom reseller.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.