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09-22-2017 08:11 AM
Hello Guys Am a rockey when it comes to the Polycom world, and i have a little challenge with the HDX 7000 in my company. The HDX was assigned a DID and integrated in Cisco call manager, where by access to make both local and international call was granted. But my challenge is that i can make all calls from the HDX, except for any 9 digits number. e.g 014220008.
Any idea what the issue could be ?
09-23-2017 06:48 AM
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition what do the logs on the Cisco end show what is being dialed and why is it blocked?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-23-2017 09:24 AM
Thanks Joe, but the pattern configured on the call manager allows all cisco end devices on the network to make both local and international calls, and thesame pattern was assigned to the HDX,. Could there be something else i should be looking out for ?
09-23-2017 09:28 AM
Are other devices able to dial that pattern? Is the call even getting to the Call Manager for processing or not getting out of the HDX? The HDX logs and Call Manager logs should show this. If you have access to the Call Manager, you could run a Dialed Number Analyzer simulating the call coming from the HDX and dialing that pattern to see how it would be handled thru the configuration. Voice or Video?
09-23-2017 09:48 AM
You could look at the logs in the HDX or activate a TCPDUMP packet capture to see the messaging. It would help to know the software versions involved, HDX and CUCM. Do you have access to the HDX and/or the CUCM? Do you have the manuals, user guide/admin guide for the HDX and CUCM? Is the HDX able to dial other voice calls and if so, how does the dialing pattern differ?