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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎08-15-2022 01:46 AM

HP Recommended

I cannot update the firmware of HDX 8000 HD, it's asking for software key.

This device is very old, and not supported by Polycom or partners, as the entitlement is expired.

 

What way to update to the last firmware version?

Current version is 2.0.3.3-2785.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2022 12:57 AM

HP Recommended

Hello @AMAK 

 

I do not understand your answer. I have outlined how you can get a key based on your entitlement.

 

If you came here searching for a key for the latest software without entitlement unfortunately this is not possible.

 

The device is end of life but should work for what it is intended for. It is a SIP/H.323 endpoint

 

Best Regards

 

Steffen BAier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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4 REPLIES 4

‎08-15-2022 02:09 AM

HP Recommended

Hello @AMAK ,

 

Welcome to the Poly Community.


From our FAQ:

 

Jun 23,2014 Question: Am I entitled to a software upgrade?

Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Please check this post in the Software Licensing section => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-15-2022 11:39 PM

HP Recommended

It is usually free to update software to a higher revision with the same version number.It is required that the codec is in warranty or is covered by a valid service contract in order to upgrade from version 2.x to version 3.x.

 

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‎08-17-2022 12:43 AM

HP Recommended

That's very sad, We have this hardware, but now it's useless. 

Was this reply helpful? Yes No

‎08-17-2022 12:57 AM

HP Recommended

Hello @AMAK 

 

I do not understand your answer. I have outlined how you can get a key based on your entitlement.

 

If you came here searching for a key for the latest software without entitlement unfortunately this is not possible.

 

The device is end of life but should work for what it is intended for. It is a SIP/H.323 endpoint

 

Best Regards

 

Steffen BAier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.