Create an account on the HP Community to personalize your profile and ask a question
05-19-2022 10:27 PM
Hello @Alex Kuz ,
Welcome to the Poly Community.
You can get the key code from our support portal using below link.
Please select site & single product activation to get the upgrade key for single device.
In case you are unable to get the key code, please reach out to our support organization.
05-20-2022 01:38 AM
Hello @Alex Kuz
please check the FAQ as suggested by @Polysaif as everything is explained already. You can also use the search to get an answer as this has been explained on plenty of other occasions
replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-22-2022 09:43 PM
With the help of 4GB, the flash drive formatted in FAT and then in FAT32 copied polycom-hdx-release-3.1.13-55006.pup file to the root with the sw_keys.txt
The correct format of the key is:
U<tab><Serial Number><tab><Update Key>
Connection DVI output. There is no indication when connecting to the USB flash drive. After clamping for a few seconds, the Reset button, the flash drive lights up, the indication shows that it does not read the information. Help me the problem why it does not display the image.I can’t call technical support, I don't know English.Help resolve this issue through messages.