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‎09-29-2011 06:50 PM

HP Recommended

Hi, I have a HDX 8000 that has had a problem with a sftware upgrade and now all that happens is that the power light  starts Blue and approx every 20 secs flashes purple.  I have tried to reset the unit using the pin hole reset but it fails to respond.  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2011 09:41 AM

HP Recommended

Hello Stuart,

 

At this point you should call into Tech Support for additional assistance. Tech Support can be reached by calling 888-248-4143, where you can open a service request and a technician will be more than happy to assist you.

 

Thanks,

 

Rob

 

View solution in original post

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3 REPLIES 3

‎09-30-2011 06:13 AM

HP Recommended

Did you try the pin hole reset to factory specs while system on or while powering the system on.  From what I understand you need tgo do the reset while holding the power on button and using paper clip in pin hole.  Good luck.

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‎10-03-2011 08:54 PM

HP Recommended

Tried what you suggested..but no luck..any further ideas?

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‎10-12-2011 09:41 AM

HP Recommended

Hello Stuart,

 

At this point you should call into Tech Support for additional assistance. Tech Support can be reached by calling 888-248-4143, where you can open a service request and a technician will be more than happy to assist you.

 

Thanks,

 

Rob

 

Was this reply helpful? Yes No
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