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09-29-2011 06:50 PM
Hi, I have a HDX 8000 that has had a problem with a sftware upgrade and now all that happens is that the power light starts Blue and approx every 20 secs flashes purple. I have tried to reset the unit using the pin hole reset but it fails to respond. Any ideas?
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10-12-2011 09:41 AM
Hello Stuart,
At this point you should call into Tech Support for additional assistance. Tech Support can be reached by calling 888-248-4143, where you can open a service request and a technician will be more than happy to assist you.
Thanks,
Rob

09-30-2011 06:13 AM
Did you try the pin hole reset to factory specs while system on or while powering the system on. From what I understand you need tgo do the reset while holding the power on button and using paper clip in pin hole. Good luck.

10-12-2011 09:41 AM
Hello Stuart,
At this point you should call into Tech Support for additional assistance. Tech Support can be reached by calling 888-248-4143, where you can open a service request and a technician will be more than happy to assist you.
Thanks,
Rob
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