• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-29-2011 06:50 PM

HP Recommended

Hi, I have a HDX 8000 that has had a problem with a sftware upgrade and now all that happens is that the power light  starts Blue and approx every 20 secs flashes purple.  I have tried to reset the unit using the pin hole reset but it fails to respond.  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2011 09:41 AM

HP Recommended

Hello Stuart,

 

At this point you should call into Tech Support for additional assistance. Tech Support can be reached by calling 888-248-4143, where you can open a service request and a technician will be more than happy to assist you.

 

Thanks,

 

Rob

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-30-2011 06:13 AM

HP Recommended

Did you try the pin hole reset to factory specs while system on or while powering the system on.  From what I understand you need tgo do the reset while holding the power on button and using paper clip in pin hole.  Good luck.

Was this reply helpful? Yes No

‎10-03-2011 08:54 PM

HP Recommended

Tried what you suggested..but no luck..any further ideas?

Was this reply helpful? Yes No

‎10-12-2011 09:41 AM

HP Recommended

Hello Stuart,

 

At this point you should call into Tech Support for additional assistance. Tech Support can be reached by calling 888-248-4143, where you can open a service request and a technician will be more than happy to assist you.

 

Thanks,

 

Rob

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.