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07-19-2011 03:46 PM
I understand that you are having some issues with your web interface and sessions. Do you have the Session list enabled on the unit currently? This is something that can be found by accessing the System > Admin Settings > General Settings > Security > Security Settings while in front of the unit and Admin Settings > General Settings> Security > Security Settings from the web interface. If this is enabled I would recommend checking the Maximum number of Active Web Sessions set on the unit make sure that this is set above the point that is causing the error.
07-29-2011 08:34 PM
That's interesting-because my OTHER issue with this box is that it won't talk to TMS. No matter what I enter as user name and password in TMS, it tells me that the password is incorrect.
I am using TMS 13.1, though.
And teh "sessions exceeded" message started before I tried adding teh HDX8006 to TMS.
11-09-2012 05:24 AM
This bug to describe the matter fully and properly is a pain in the rear end.
Imagine the customer has issues, and you're remotely supporting them - and you need to get onto the endpoint to troubleshoot or change a setting, and then you get this error message:
You're stuck! I've tried http/https/removing the offending device from TMS, and yet we're still in a rut!
and can you imagine the response from the customer when you ask them to reboot their endpoint and they say they can't because they're in a video call, the very call they require support for !
What a pullava.
We are now having to undertake a programme of upgrades to another firmware version to alleviate the matter, but it's such an inconvenience.
I take it there is no solid solution to the problem?