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‎11-03-2020 12:38 PM

HP Recommended

Just bought a x50 and can get Microsoft teams to sign in. Keeps coming up with couldn't sign in try again if message shows again contact company support. Can anyone help

3 REPLIES 3

‎11-03-2020 01:34 PM

HP Recommended

Hello @Connectic 

 

a good starting point would be to share the currently used software version. The latest is 3.2.1

 

replied via a mobile device 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-03-2020 01:42 PM

HP Recommended

Hi I have done a software update to this.

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‎11-04-2020 05:15 AM

HP Recommended

Hello @Connectic ,

 

Since last night the latest would be 3.2.2 but as long as you followed the advice regarding ports and IP ranges >here< and >here< the next step would be to contact our Partner Microsoft as they are supplying and supporting the Application once in Teams mode.

 

If this fails please work with your reseller and/or contact our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.