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04-17-2018 01:36 PM
I went throught the setup wizard, I selected 1920x1080. When the codec boots it displays the Polycom startup screen and goes to a black image. On the front of the codec LED it reads 1920x1080 VGA?" It's not on the IP network yet I need to get the MAC address off of it for my network engineer. Any thoughts on why it's not displaying a image? Id there a way to change the resolution with the handheld remote?
04-18-2018 05:37 AM
The first time I turned on the codec I was connect to VGA. It went throught the wizard, it provided me an option to select a resolution I selected 1920x1080. I think this is was messed it up. Now I am plugged into the HDMI, I see the Polycom splash screen at boot and whenit''s done I only see a black image. 1920x1080 / VGA is on the led on the front of the codec. maybe I should perform a factory reset and start over. I thought there might be a way to change the resolution type i.e. VGA to HDMI via the handheld remote or should it auto detect?
04-23-2018 03:45 PM
If you have not selected the input you have the source on you will not get it. I was confused on where you have the VGA plugged into. If it is not the camera 1 input it will not send it. You can, in the configuration menus, select a different input as the main camera, and it has to be defined as People. You can not select as the main camera a content source.
The monitor output will scale inputs to the right resolution.