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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎08-16-2011 10:01 AM

HP Recommended

We installed m100 software and able to see and hear sample Polycom sites, as well to see ourselves in PIP, mute our microfone, control far end camera - seems to be working fine.

When placing call to our actual contact our video and microfone are switching off at that moment. We can see and hear the other party but can not transmit anything.

When call is ended the camera comes back on automatically.

 

Any suggestions?

 

4 REPLIES 4

‎08-17-2011 08:57 AM

HP Recommended

Your contact might be behind a firewall or have your NAT setup incorrectly.  Our test sites are setup on public IP's so there should be no problem connecting, Is your far site on a public or private IP?

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‎08-17-2011 09:43 AM

HP Recommended

Just got a message back from the client - it was their firewall which was shutting our camera down.

Thank you for your help.

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‎08-17-2011 11:32 AM

HP Recommended

That's what we are here for 😉

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‎08-17-2011 01:09 PM

HP Recommended

Why wopuld Polycom numbers work, but not other tests that I have run?  the speaker symbol just appears on the screen where the video should be

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