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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎09-26-2022 06:00 AM

HP Recommended

Hi,

 

I recently update my P15 to firmware 2.1 and have had some issues with different laptops recognising the microphone input and/or camera. Device shows as connected but no one can hear me and I don't get any speaker ouput.

 

Have tried on multiple devices and get same issue. Is there anyway to roll the P15 back to last firmware version (1.3) to rule in/out a firmware issue?

 

Can't seem to see anything in the documentation on how to do this

 

I've factory restored the device and issue persists

2 REPLIES 2

‎09-26-2022 07:46 AM

HP Recommended

Hello @Mark Webb ,

 

Welcome to the Poly Community.

 

The correct step would be to log this with our support organisation in your region.

 

 

Our P15 software page contains the previous version >here< which you can load via Poly Lens

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-02-2022 08:10 PM

HP Recommended

Does Poly P15 (and R30) support USB HID specification as datasheet claims only USB UVC support?

Have tested Poly P15 (FW2.1) with both Chromebook and Android and P15 only detects the video camera element whilst both microphone and speaker is non-functional. 

Suspect it may relate to current lack of USB HID support on these next generation Poly devices.  

Is Poly planning USB HID support on P15 and R30  as it has broader TAM (Total Addressible Market) if so?

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