• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-26-2022 06:00 AM

HP Recommended

Hi,

 

I recently update my P15 to firmware 2.1 and have had some issues with different laptops recognising the microphone input and/or camera. Device shows as connected but no one can hear me and I don't get any speaker ouput.

 

Have tried on multiple devices and get same issue. Is there anyway to roll the P15 back to last firmware version (1.3) to rule in/out a firmware issue?

 

Can't seem to see anything in the documentation on how to do this

 

I've factory restored the device and issue persists

2 REPLIES 2

‎09-26-2022 07:46 AM

HP Recommended

Hello @Mark Webb ,

 

Welcome to the Poly Community.

 

The correct step would be to log this with our support organisation in your region.

 

 

Our P15 software page contains the previous version >here< which you can load via Poly Lens

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-02-2022 08:10 PM

HP Recommended

Does Poly P15 (and R30) support USB HID specification as datasheet claims only USB UVC support?

Have tested Poly P15 (FW2.1) with both Chromebook and Android and P15 only detects the video camera element whilst both microphone and speaker is non-functional. 

Suspect it may relate to current lack of USB HID support on these next generation Poly devices.  

Is Poly planning USB HID support on P15 and R30  as it has broader TAM (Total Addressible Market) if so?

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.