Create an account on the HP Community to personalize your profile and ask a question
09-07-2022 07:14 AM
Hello, I have a Poly Microphone IP adapter that will not sync with our G7500 system. When it was first plugged into the system it was recognized. Once i plugged in the microphones, the system wanted to install a new update to the G7500 and the adapter. The update for the G7500 completed successfully. The update for the Adapter got to 99% which took it about an HR to get there, then gave me a updated timed out error. After that the Adapter would never sync again. The other weird part was plugging the adapter into the first port stopped working. You would get no lights. If i plugged in the mic that came with the G7500, the port would work. I could plug the adapter into port 2 & 3 and you would get lights but the system would never see or sync with the adapter. Please help. We have looked all over the world for another one of these with 0 luck.
09-07-2022 07:32 AM
Hello @Kaleb Tirman ,
Welcome to the Poly Community.
Have you tried to restore it as shown >here< ?
If not please call or contact Poly support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN