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01-24-2022 04:38 AM
We've got a Poly X50 + TC8 bundle for use with Teams.
I recently used the web interface of the X50 to upgrade to the latest software version of both X50 + TC8 due to the recent bug with Teams preventing the camera from working whilst in a call.
However now the TC8 is stuck in a loop opening the Teams app. I've attached a small video showing the problem.
I have tried switching the Provider back to Poly (which worked fine after the devices restarted) and back to Teams, but no luck. Both say "The software version is up-to-date."
X50 is on 3.9.1-360006
TC8 is on 3.9.0-210608
Please help us finally get a working X50 + TC8 for use with Teams!
01-24-2022 06:01 AM
Hello @sc_uk ,
Welcome to the Poly Community.
I suggest you factory restore the TC8 and re-pair this. How to do this can be found >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-25-2022 02:28 AM
I have seen similar issue and it helped with an factory reset of the TC8.
So try it out as Steffen suggested 🙂
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
01-26-2022 02:16 PM
Going back to this, It's best to wait to provision the TC8 until after you've provisioned the X50 first and it's done all of it's update.
Current scenario - TC8 is on 3.9.0-210608 and the X50 is running latest 3.9.1-360006
Reset to Factory is the only way to remove this looping effect but only after all your updates and X50 is provisioned.