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12-28-2022 05:00 PM
Hello! We have been trying to add an EagleEye IV USB camera to some preexisting Poly X50 Video Bars.
The cameras work great as a second camera provided that the X50 is fully booted up prior to powering up the Poly X50's. If the EagleEye is powered up before the X50 such as a power outage (X50 takes longer to boot up) then the connection fails.
Has anyone had any experience with this or know of any potential solutions?
12-28-2022 07:41 PM
Hello @ppetro ,
Welcome to the Poly Community.
Simply not enough information:
- is this a day 1 issue?
- What software version of Studio X?
- What software version of the EagleEye IV?
- Normal USB limitation cable length used?
- What provider mode?
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