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12-20-2022 03:37 AM
Has anyone had any luck getting replacement parts from either from Poly or their partners?
I've has a Case and RMA open with Poly for almost 2 months and I'm still no closer to getting a replacement wall mount.
Sales partners I've spoken to can't help as these parts aren't on general sale.
Very frustrating as we have a Poly X50 Camera we cant use correctly as we would like it wall mounted. I've also wasted so much time chasing Poly support with little or no response.
12-20-2022 10:34 AM
Hello @Craig J ,
welcome to the Poly community.
As far as I know these are not official orderable parts.
Try to call and see if the support representative can open a T&M ticket for you. These are the parts:
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