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10-31-2017 11:15 PM
We are using Polycom Group 500 with EagleEye III 12x camera. We are not pleased with the video quality as when comparing with the video quality result of regular laptop built-in camera, the video quality result is lesser. My question is, is there is anyany standard configuration or settings that can be done to achieve crisp & improved quality. Or is it because Group 500 works best only with EagleEye IV?
11-01-2017 05:59 AM
Not sure of the exact software version you are running on the GS unit .There are many factors that influence video quality such as room lighting , latency , packet loss , QOS etc. There is a call statistics you can check from the GS itself . Also , there could be differences with respect to the endpoint capabilities for video for point to point calls and for calls to bridges . You can tweak the QOS and network quality settings to see it gives you better results :
Check Pgs 29 and 39 of the admin guide :