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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎07-12-2011 04:05 PM

HP Recommended

Hi,

 

 I just installed Polycom HDX 8000  and VVX 1500 and have these problems

 

    1st: Touch Control: 

               . s/w 1.1.0-73 ->  I can not login for administration could you tell me what is the userid and password

                                              I login as admin and password is the pasword I create when first login

 

     2nd: HDX system:

              . s/w 3.0.1-10628  -> I can not use the remote control after a while. I don't know what I did. Could you tell

                                               me how to reset it

              .  s/w update to 3.2 -> can not update to 3.2 get error message

 

     3rd: VVX1500:

               . can not putty to the unit using userid = Polycom and password = 456. Could you tell me what is

                                                     the user id and password.

 

Thanks,

 

MPT

              

4 REPLIES 4

‎07-12-2011 04:30 PM

HP Recommended

Hello mpt,

 

welcome to the Polycom Community.

 

I can only answer question 3, there is currently no End User Access to the VVX1500 via Putty/SSH.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎07-13-2011 08:30 AM

HP Recommended

On your first question the user name is admin and password is 456

 

On your second question, When you pair the touch control with the HDX it disables the HDX remote control.  You need to unpair the touch control. That's working as designed.

 

As far as the software update, please explain what you get for an error message.

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‎08-04-2011 05:20 PM

HP Recommended

Thanks.

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‎08-04-2011 05:21 PM

HP Recommended

Hi,

 

  Thanks, it works.

 

MPT

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