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06-19-2022 06:47 PM
I am using Polycom RealPresence Group 500, it is found there is time lag from the communication about 5 sec when using MSTeam call / conference.
I don't have this issue if I am using the MSTeam directly from laptop using the same Lan connection.
Is there any setting to be done or new firmware that improve this??
06-20-2022 02:15 AM
Hello @BKW ,
The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others.
Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.
In regards to the GroupSeries and Microsoft Teams as this device does not run this natively we can only assume you are using some sort of service to transition this.
Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible
Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN