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07-19-2018 12:32 PM
Please see my system information below:
Model: Realpresence Group 500
System Software: Realease - 5.0.0-211246
I am having problems with ghost calls. However, now my main problem is I used the whitelist function and forgot to whitelist the IP address associated with this room system. Therefore, I cannot access the system via the web. I would like to avoid doing a factory reset if at all possible because my Polycom is out of warranty.
Your help is apprciated. Thanks!
Solved! Go to Solution.
07-19-2018 02:06 PM
Sorry, I got it wrong.
Whitelist> if there is no local network blog, you can not connect.
You will have to withdraw to factory settings. There will be no problem if there is no guarantee.
You can set it to factory settings with the remote control.
07-19-2018 02:19 PM
Thanks, Mr.T. Sorry, I do not quite understand your last sentence,
"There will be no problem if there is no guarantee. You can set it to factory settings with the remote control."
Also, even though my system is out of warranty, will I be able to update to the current software version I have installed, Release 5.0.0-211246?
07-19-2018 03:06 PM
I JUST WANT TO BE ABLE TO ACCESS MY POLYCOM VIA THE WEB. I ALSO WANT TO KEEP THE CURRENT SOFTWARE VERSION. PLEASE TELL ME WHICH SETTINGS FROM THE IMAGE I SHOULD SELECT.
I found the following information on the internet:
Reset a RealPresence Group System
If the system is not functioning correctly or you have forgotten the Admin Room Password, you can reset
the system with Delete System Settings enabled. This procedure effectively refreshes your system,
deleting all settings except the following one:
- Current software version
- Remote control channel ID setting
- Directory entries
- CDR data and logs
To reset the system using the local interface:
1 Go to Settings > System Information > Diagnostics > Reset System.
2 Enable Delete System Settings.
3 Click Reset System.
After about 15 seconds, the system restarts and displays the setup wizard
WHAT IFNORMATION WILL I NEED TO ENTER FROM HERE?