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02-04-2016 01:16 PM
I am having a problem with Polycom Touch Controlconnected to a soundStructure. I am able to get them to connect but when the Touch Control Display times out and I touch to bring back up it goes back to the Connect to a Device Page.
Any ideas on how to correct this?
Sound Structure Studio Version 188.8.131.52
SoundStructure C12 with TEL 1 Card System Software 1.7.2
Touch Panel Software 1.14.0-32
04-24-2017 08:28 AM
The Polycom Forum is not a way to open service requests with your service provider and/or Polycom. It is to ask questions to the members for recommendations and resolutions that involve configuration changes.
As previously recommended, please contact your service provider and open a service request with them so that the proper data can be accumulated and evaluated.