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‎06-29-2017 02:43 AM

HP Recommended

i have one questions to you guys. I have an RPAD that reboot persistently. im not able to access it via web browser but i can logon using the default account polycom. Can you help me to ?

2 REPLIES 2

‎06-29-2017 02:51 AM

HP Recommended

Definitly i can only logon via Console. No way to access via web browser but i can ping its managment IP address

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‎06-29-2017 03:21 AM

HP Recommended

Hello sannyCBG,

welcome to the Polycom Community.

Please contact Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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