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12-14-2017 08:37 AM
Several time randomly our RP Touch (hw 4 OS 2.1.3-262) lost the paring with the RPG 500 (sw 6.0.1-340040)
Both have static ip address and they are in the same subnet.
When the problem occurred the RP Touch disappear from the network ( No ping and no web interface) and I need to hard reboot it to solve the problem
In the log i see a lot of
SessionSyncThread(3247) Request timed out
and after this
SessionSyncThread(3247) Encountered unresponsive server (1001) RestSessionUtils(3247) Failed to get Pairing RestSessionUtils(3247) JSON
Utill I reboot the RP Touch (it is powered by PoE)
The calbes are good and we have change the swith port
How I can solve the problem?
I really appreciate any help you can provide
12-15-2017 08:55 AM
It appears as if the RPT and the GS software are not in synce. Per the Release notes for the 6.0.1 software the RPTouch should have
● Version 6.0.1 of the Polycom® RealPresence Touch™ Panel software
● Version 2.0.0 of the Polycom RealPresence Touch Operating system software
The first step will be to upgrade the codec, or downgrade the RPTouch.