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‎02-26-2014 11:02 AM

HP Recommended

Got a call from a customer trialling RPD - so no support available and therefore no sale yet!

 

Anyway, they call a Lifesize system (Room 200with current software version) but get no video at the Lifesize end. Naturally I suffested Firewall, NAT or blocked ports issue. They can call between sites using RPD to RPD and Lifesize to Lifesize but even with RPD on the same LAN segment as the Lifesize, they get no video.

 

A quick Google search immediately shows someone else with same issue within a month ago - but no conclusion. see http://community.spiceworks.com/topic/437814-lifesize-express-does-not-show-video-from-realpresence-...

 

This is an interop problem of course but can anyone help get this to the interop team for comment or get it into the Polycom Support Process?

 

I got RPD logs from user, attached I hope

 

Thanks

 

 

RPDLogs_20140226170248.zip
2 REPLIES 2

‎06-24-2014 07:04 PM

HP Recommended

Having similar experience....any solution for this..?

Was this reply helpful? Yes No

‎06-25-2014 12:21 PM

HP Recommended

Hello all,

we are about to release the RPD software 3.2 which should address this issue.

 

Please check the support page by the beginning of next week.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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