Solved: Self view Settings on Visual Pro not being retained after re... - HP Support Community

Anonymous · ‎09-10-2020

Using a Poly Trio 8800, Visual Pro, and EE Cube HDCI camera for Ring Central and Zoom video conferencing we set the self view to off by default. When the system is rebooted this setting is not retained and the self view is on again. How can we make the setting hold after reboot?

We disabled the self view because the video lag is too distracting.

SteffenBaierUK · ‎09-11-2020

Hello Dasher@Verrex ,

using the below configuration after a reboot there is no self-view out and in a call unless a user enables this via the Layout button:

<web		video.localCameraView.callState="0"
		video.localCameraView.idleState="0"
		video.localCameraView.userControl="PerSession" />

Once Self View is activated it will be on during a call. Once the call is ended there will no longer be a self-view in idle state and the next call.

If you still have issues with this please work with a Poly reseller

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-10-2020

Hello Dasher@Verrex ,

Welcome to the Poly Community.

A good starting point for people to comment is usually to supply all the software versions involved.

Please ensure you are on the latest for everything.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-10-2020

Trios are version 5.9.3.7982

All VisualPros are 6.2.2.2-610014.

SteffenBaierUK · ‎09-10-2020

Hi Dasher@Verrex

Trio's should be on 5.9.4 and VisualPro on 6.2.2.3

Please upgrade and if the issue persists provide us with a backup of the Trio.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-11-2020

We tested this in one of our rooms and on reboot, the self-view is gone but, if you select the RC Meetings or Zoom button to join a video call, the self-view button does appear.

Trio version is 5.9.4.7038 and VisualPro version is 6.2.2.3-620033.

What the client is asking for is that the Self View remain off unless manually turned on. Currently it turns on automatically if a video call is initiated.

Is there a way to do this?

I have attached the current Trio config file.

SteffenBaierUK · ‎09-11-2020

Hello Dasher@Verrex ,

using the below configuration after a reboot there is no self-view out and in a call unless a user enables this via the Layout button:

<web		video.localCameraView.callState="0"
		video.localCameraView.idleState="0"
		video.localCameraView.userControl="PerSession" />

Once Self View is activated it will be on during a call. Once the call is ended there will no longer be a self-view in idle state and the next call.

If you still have issues with this please work with a Poly reseller

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Self view Settings on Visual Pro not being retained after reboot

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