• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

SoundStructure (1.7.2) SoundStructure VoIP Interface (5.4.0.10182) in a Lync 2013 environment with a PTC (Panel Software: 1.11.0-15 OS Version: 1.11.0-14 Kernel Version 2.6.32)

 

When in a Lync Call and a presenter mutes the SoundStructure there is no indication on the PTC that the SoundStructure has been muted, also when the presenter removes the mute, there is no method to un-mute the SoundStructure as there is no idnicatino on the PTC.

 

I believe the PTC is referencing a mic mute and Lync a phone audio mute.

 

Ideas?

 

James

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Resolved this with 2 events as shown in the attached screen shot.

 

A clink mute mapped to Phone Out and a Phone Out mapped to clink mute.

 

James

View solution in original post

2 REPLIES 2
HP Recommended

Seeing the same behaviour with 1.14.0-25 / 1.14.0-32

HP Recommended

Resolved this with 2 events as shown in the attached screen shot.

 

A clink mute mapped to Phone Out and a Phone Out mapped to clink mute.

 

James

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.