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05-22-2012 01:48 AM
Managed to successfully rest the system using the diagnostics menu with the remote control.
Seems I was looking in the wrong place and trying to access the "admin settings" menu rather than the diagnostics menu.
I just had to put in the serial number of the uit and it successfully rest back to factory default. We now have a functioning unit that we can configure for our own use.
Thanks very much for all the suggestions and help.