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- Re: V4 PolyOS live!

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03-08-2023 11:49 PM
03-09-2023 11:07 AM
Hello @ChrisBB1
this was stuck in the spam filter and I already posted about this.
THX
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

03-10-2023 03:54 AM
As of March 10, the download option on LENS does not actually result in an available update. Unlike the various v3.14 options on the pulldown list which translate on selection to a URL the v4 option does not.
The same happens for X30 and G7500.

03-10-2023 04:20 AM
Correction to my Reply - It does work using the sequence:
In my case the 'download source' had been set to 'Custom Server'
I had changed this to 'Poly Lens', selected the V4 download option and found that the 'Update Now' could not be applied.
It seems that you must click on the 'Apply' and then the 'Update Now' becomes available.

03-14-2023 03:57 AM
Hello @lotfi
PolyOS 4.0 is rolled out in a controlled manner and the automatic update setting will not work.
Poly controls that users upgrading to PolyOS 4.0 are aware of the non-downgrade able Information and make a conscious decision to Upgrade to PolyOS 4.0 if they want to.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-14-2023 04:39 AM
Hello @HerveAIT
at present this functionality is disabled due to the controlled rollout.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN