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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-08-2023 11:49 PM

HP Recommended

At last!

 

https://www.poly.com/us/en/support/products/video-conferencing/g/g7500

12 REPLIES 12

‎03-09-2023 11:07 AM

HP Recommended

Hello @ChrisBB1 

 

this was stuck in the spam filter and I already posted about this.

 

THX

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-10-2023 12:34 AM

HP Recommended

Right

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‎03-10-2023 03:54 AM

HP Recommended

As of March 10, the download option on LENS does not actually result in an available update.  Unlike the various v3.14 options on the pulldown list which translate on selection to a URL the v4 option does not.

imageimage

 

The same happens for X30 and G7500.

 

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‎03-10-2023 04:20 AM

HP Recommended

Correction to my Reply - It does work using the sequence:

image

 

 

In my case the 'download source' had been set to 'Custom Server'

I had changed this to 'Poly Lens', selected the V4 download option and found that the 'Update Now' could not be applied.

It seems that you must click on the 'Apply' and then the 'Update Now' becomes available.

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‎03-14-2023 02:38 AM

HP Recommended

Hi TJM

 

Thanks for this, as a result.... I don't know if it is recommended to update to 4.0 now, as Poly does not apply the 4.0 with the "automatic" option..

 

Weird, isn't it?

 

regards

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‎03-14-2023 03:57 AM

HP Recommended

Hello @lotfi 

 

PolyOS 4.0 is rolled out in a controlled manner and the automatic update setting will not work.

 

Poly controls that users upgrading to PolyOS 4.0 are aware of the non-downgrade able Information and make a conscious decision to Upgrade to PolyOS 4.0 if they want to.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-14-2023 04:08 AM

HP Recommended

Hello Steffen,

 

Does this mean that the automatic update will never be available?

 

Best Regards,

 

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‎03-14-2023 04:39 AM

HP Recommended

Hello @HerveAIT 

 

at present this functionality is disabled due to the controlled rollout.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-14-2023 09:05 AM

HP Recommended

Will there still be updates to V3 PolyOS?

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