VSX 7000A (128) - Camera Problems

[Anonymous]

Hello,

I wonder if anyone can help me with a weird problem that we are experiencing with our VSX 7000A unit.

Every once in a while, during a point to point or multi point video call the camera will do one of two things;

1. The camera will turn / swivel off to one direction. It's always the same direction but it does it for no apparent reason. This is without the remote control being touched and the 'far control of near camera' is not activated.

2. The camera will totally loses focus and just become a blur on the screen. It's not a case of network / bandwidth pixalation or anything because even the display on the local end is very blurry.

We are running the following firmware, which I think is the latest, maybe someone can confirm this - Release 9.0.6.1 - 29Sep2010 12:56

Has anyone out there seen any such issues before? Please help it's driving my boss (and me) mad.

Thanks,

[Anonymous]

Hi. There is a V9.0.6.2 but I doubt that's it.  I hope you're VSX is under maintenance as this sounds like a faulty camera.

You national P{olycom Tech Support contacts will be able to confirm maintenance status & assist in raising a RMA.

Regards

Pete

[Anonymous]

Hi Andrew,

As Petet wrote earlier, I can confirm the issue is hardware related.

We had several of these models in our fleet with the same issue and had them sent off to Polycom for a replacement.

As for a temporary fix - the issue can be resolved for a short amount of time by physically power-cycling the unit, however it does not last long.

Another option is playing with the zoom to get the image to it's "best" possible state, but again this is a temporary solution until an RMA process can be initiated.

Good luck!