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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎08-24-2011 02:45 PM

HP Recommended

During the update installation of part 1 I only get to 97% complete before the update retries a couple times and then error message to check that the system is on. When reinitializing the update a new error message comes up with wrong password. We only use 1 password for admin and remote access so I don't get why it would think it is wrong.

3 REPLIES 3

‎08-24-2011 04:42 PM

HP Recommended

Further to the previous post:... It appears that the polycom unit disconnects from the update when it goes to the System Ready for Update screen and will not re-connect even with the correct password.

thanks

Lee

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‎08-25-2011 09:23 AM

HP Recommended

Try doing the upgrade on the same switch or through a Crossover cable, with windows firewall turned off. This usually works for me.

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‎08-27-2011 05:18 PM

HP Recommended

You  can try SN of the unit as access  password

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