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10-25-2022 02:52 AM
Teams App: 1449/188.8.131.522090606
we have a Problem. The HDMI Sharing resolution during a Teams-Meeting is only 720p. We found out that if you use a Microsoft TAP(beta) account environment we can go to 1080p. But all our normal O365-Accounts (tested also with other tenants) we are limited to 720p. Tests with same system, same cables etc.
Looks like [.other Vendor.] have the same Problem but [.other Vendor.] is the only Android Bar in our Company can handle 1080p HDMI sharing during a MS Teams Call.
Can someone do a test and confrm this? I tried to open a ticket already but was closed quickly and I should ask Microsoft and MS said I should talk to Poly again.
I think (IMHO) this is related to the X-Firmware because [.Other Vendor.] can handle it.
(This Post is marked as Spam - I contact the Support again via Ticket now)
10-25-2022 03:55 AM
To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board.
There is no need to raise this as abuse as this is a manual job one of the volunteers has to do
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN