Solved: no audio output on HDX6000 - HP Support Community

Anonymous · ‎06-01-2012

trying to instal a 3rd HDX6000 in a branch office :

video connections are ok,

but no audio is coming through HDMI to tv.

his audio comes OK to me.

volume is wide open on tv and hdx6000.

my sound comes through on the test bars, but not on speakers.

nothing to hear when doing a speaker test in the speaker test.

connected a laptop to the same hdmi cable to tv : sound ok

please advise what can be wrong.

TiA,

Anthony

SteffenBaierUK · ‎06-01-2012

Hello Anthony,

welcome to the Polycom Community.

From the Admin Guide => here <=

When the video output format is set to HDMI, you can get audio output from the HDMI or RCA connectors.

When the video output format is set to DVI, you can get audio output from the RCA connectors only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-01-2012

Hello Anthony,

welcome to the Polycom Community.

From the Admin Guide => here <=

When the video output format is set to HDMI, you can get audio output from the HDMI or RCA connectors.

When the video output format is set to DVI, you can get audio output from the RCA connectors only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-01-2012

that was it !

everything works now.

thanks a lot for the quick response.

i was looking for an audio setting, not thinking that the video setting could have influence on audio output also.

Thanks,

Anthony

no audio output on HDX6000

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