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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎03-30-2023 07:41 AM

HP Recommended

I have an x50 that is out of warranty and is failing to boot. No LEDs or video output when power is applied. I've already verified that the power supply works with another x50 in the building so I'm pretty sure that the power supply is fine. The unit gets warm when power is applied, so it seems to be booting at some level and isn't completely lifeless.

 

Is there any additional steps that can be taken with the unit before trashing it? Any sort of debugging mode or recovery mode where we can attempt to reload firmware on it?

4 REPLIES 4

‎03-30-2023 08:57 AM

HP Recommended

Hello @leonharda ,

 

Welcome to the Poly Community.

You could try downloading a software package and installing it on a USB stick. From our FAQ

 

Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-30-2023 10:48 AM

HP Recommended

I tried the USB load steps (I used the most recent version of the software for my device, not the version you linked) and was not successful.

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‎03-30-2023 11:30 AM

HP Recommended

Hello @leonharda 

 

I assume you mean PolyOS 4.0. If yes the device needs to be on 3.14.x before you upgrade to PolyOS 4.0

 

Best Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-30-2023 03:50 PM

HP Recommended

The same procedure with version 3.1.2 also failed.

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