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JaccBalle
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Message 1 of 5
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Can not connect to new router

HP Recommended
DeskJet 2622

Hello. Recently got a new router so I need to connect printer. I do not know my printer IP address. Can I do a factory reset on my printer so I can start from

scratch?

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4 REPLIES 4
ShlomiL
Level 17
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Message 2 of 5
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HP Recommended

Hi,

Please follow 'Connect a printer that does not have a touchscreen control panel >> Step 2: Connect the printer with the HP Smart app' below to reset the wireless settings and then reconfigure the wireless connection for your new router:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



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JaccBalle
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Message 3 of 5
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Thank you but your suggestion will not work. Printer does not come up in app. Reset router and printer. Printer shows in my wifi on phone but can not connect. I would like to delete and start over!

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ShlomiL
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Hi,

Can you see an HP-Setup network within the nearby wireless networks?

 

What router do you have? The printer only supports a 2.4GHz wireless and there are dual-band routers today, ensure you are connected to the 2.4GHz wifi network, and that your router have a unique SSID for each wireless band.



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banhien
Level 20
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@JaccBalle 

 

I saw your other post. Please use the following instructions to fix:


               http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer only supports 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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