Can not connect to new router

JaccBalle · ‎08-26-2020

Hello. Recently got a new router so I need to connect printer. I do not know my printer IP address. Can I do a factory reset on my printer so I can start from

scratch?

ShlomiL · ‎08-26-2020

Hi,

Please follow 'Connect a printer that does not have a touchscreen control panel >> Step 2: Connect the printer with the HP Smart app' below to reset the wireless settings and then reconfigure the wireless connection for your new router:

https://support.hp.com/us-en/document/c05987925

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

JaccBalle · ‎08-26-2020

Thank you but your suggestion will not work. Printer does not come up in app. Reset router and printer. Printer shows in my wifi on phone but can not connect. I would like to delete and start over!

ShlomiL · ‎08-26-2020

Hi,

Can you see an HP-Setup network within the nearby wireless networks?

What router do you have? The printer only supports a 2.4GHz wireless and there are dual-band routers today, ensure you are connected to the 2.4GHz wifi network, and that your router have a unique SSID for each wireless band.

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

banhien · ‎08-26-2020

@JaccBalle

I saw your other post. Please use the following instructions to fix:

http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Please also note: Your printer only supports 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Create an account on the HP Community to personalize your profile and ask a question