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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Microsoft Windows 11

Hi,

i used my HP Officejet Pro 8600 N911g for many years and often i used the HPePrint feature.

But this feature is not working anymore... Sometimes the printer shows me he has a connection, but if if a press the button on the screen, the printer shows me an error.

HP Error.jpg

 

I read here some topics and i saw, that HP canceled some webservice support for older printers.

I looked to this side, but my printer is not on this list.

https://support.hp.com/us-en/document/ish_3579171-3502855-16

 

I can activate eprint in the menu and its shown as active.

But if i send a mail... nothing happend...

 

Somebody nows this!?

Thanks a lot.

fire

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