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HP Envy 5540

I have recently replaced my ink cartridge with my Instant Ink plan. Since replacing the cartridges, my black ink will not print. I have gone through all the troubleshooting I can find. I have checked the "vents", cleaned the printer heads multiple times; I can't find any visible issues. Updates are installed and there are no errors popping up when I use my HP Print Doctor, everything looks fine. Cartridge seems to be "communicating", I still receive a reading that it is full, the printer knows its there. Now, why won't it print??!

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@Alison21, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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