My HP Envy 4520 wont print photos from my Android phone. Yet always has in the past.

[Outwest4u2c]

My HP Envy 4520 All in one printer won't print from my Android phone.  Yet it always has before.  Error says, this file type not supported. 

[Outwest4u2c]

My printer is connected.  Like I said. This file type is not supported. Yet it has always printed before. 

[Gaya1239]

Hi @Outwest4u2c,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there might be a compatibility issue between the file type of the photos you're trying to print and the printer. Here are a few steps you can try to troubleshoot the problem:

• Check File Type: Ensure that the file type of the photos you're trying to print is supported by the printer. Typically, printers support common file types like JPEG, PNG, and PDF. If your photos are in a different format, you might need to convert them to a supported format before printing.
• Update Printer Drivers: Sometimes, outdated printer drivers can cause compatibility issues. Make sure that your printer drivers are up-to-date. You can usually find driver updates on the HP website or through the printer's software. Software and Drivers for HP ENVY 4520 All-in-One Printer series
• Restart Devices: Try restarting both your printer and your Android phone. Sometimes, a simple restart can resolve connectivity issues.
• Check Connectivity: Ensure that both your printer and your Android phone are connected to the same Wi-Fi network. If they're not on the same network, they might not be able to communicate with each other.
• Print from Different App: If you're trying to print from a specific app on your Android phone, try printing from a different app to see if the issue persists. This can help determine if the problem is with the app or with the printer.
• Clear Print Queue: If there are any pending print jobs in the printer queue, try clearing them out and then try printing again.
• Reset Printer Settings: You can try resetting your printer to its default settings to see if that resolves the issue. Refer to your printer's user manual for instructions on how to do this.

Refer to this document:  HP ENVY 4520 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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