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‎07-13-2017 04:32 PM - edited ‎07-13-2017 04:32 PM

HP Recommended
Product: HP ENVY 5540
Operating System: Mac OS X 10.11 El Capitan

I just became aware of the new hp instaink website and I could not locate the print history as it was previously viewable. Is this no longer part of the instaink service? Seeing this print list was very beneifical to me.  I allow others to use my printer and need to keep track of who is printing what and how much each person prints.

 

If the answer to my question is yes, my next question is: Will this service ever become available again? 

 

Thank you.

2 people had the same question
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Accepted Solutions

‎07-14-2017 01:08 PM

HP Recommended

Sorry - I don't have any insight into why the feature is removed but I will look into it further. 

"
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View solution in original post

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8 REPLIES 8

‎07-14-2017 02:34 AM

HP Recommended

Hi,

 

If you login to your account and click print history, you will see how many pages were printed on each day for any selected billing period.

 

Print History.JPG

"
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‎07-14-2017 07:08 AM

HP Recommended
Please read my post in its entirety. My question was not answered.
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‎07-14-2017 07:12 AM

HP Recommended

There are currently no plans to show the print history in it's previous format - Can you please elaborate on what what's missing from the current format as you see it?

"
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‎07-14-2017 09:00 AM

HP Recommended
That's unfortunate. It was beneficial to me to see the titles of the documents that were printed, as I have given a few others access to my printer and need to see who prints what. I don't, however, need access to any of the printed documents, just their titles. I see you don't directly work for HP, but do you or anyone else reading this know why was this feature was removed?
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‎07-14-2017 01:08 PM

HP Recommended

Sorry - I don't have any insight into why the feature is removed but I will look into it further. 

"
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‎07-25-2017 01:47 PM - edited ‎07-25-2017 01:53 PM

HP Recommended

I too, am disappointed that this feature was removed. I would request that HP reinstate this feature.

 

Jim Ramirez

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‎07-26-2017 01:52 PM

HP Recommended

Hello, @Jim_R_ASRC

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎08-01-2017 06:59 AM

HP Recommended

Hi,

 

I've included a screen shot of the old printing history - @Jim_R_ASRC can you highlight exactly what's missing from the new look compared to the old.

 

Old printing history.jpg

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