Printer won't show under Bluetooth devices - HP Officejet 100 Mobile Printer L411a

[jq007]

I have the HP Officejet 100 Mobile Printer - L411a. 

I have downloaded the driver. I can print. The device does not show up under Bluetooth devices as it should.

Everything is on. The Bluetooth light on the printer is on. I have reinstalled the driver. I have restarted the printer and laptop (laptop doesn't show up on phone either). I followed all of HP's troubleshoot steps but no luck. 

How do I make the printer show up under Bluetooth devices?

Thanks

[Gaya1239]

Hi @jq007,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried several troubleshooting steps, but let's see if we can figure this out together. 

Here are a few additional steps you could try:

• Check Compatibility: Ensure that your printer model is indeed compatible with your laptop's Bluetooth version. Sometimes, older printers may not work properly with newer Bluetooth standards.
• Update Bluetooth Drivers: Make sure your laptop's Bluetooth drivers are up-to-date. You can usually do this through your laptop manufacturer's website or Windows Update.
• Reset Bluetooth Settings: On both your laptop and printer, try resetting the Bluetooth settings to default. This can sometimes resolve connectivity issues.
• Check Printer Settings: Ensure that Bluetooth is enabled on your printer and that it's set to be discoverable. Refer to your printer's manual for instructions on how to do this.
• Pair Manually: Instead of relying on automatic detection, try manually pairing your laptop with the printer. On your laptop, search for Bluetooth devices and select the option to manually add a device. Follow the on-screen instructions and enter any necessary passcodes.
• Use Different Devices: If possible, try connecting your printer to a different device via Bluetooth, such as a smartphone or another computer. This can help determine if the issue lies with your laptop or the printer itself.

Refer to this document:  HP Officejet 100 Mobile Printer - L411a User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[jq007]

Thank you for the assistance. 

Most of that, I already tried.

• Update Bluetooth Drivers: Make sure your laptop's Bluetooth drivers are up-to-date. <I went to Device Manager, clicked update on all my bluetooth devices, and Windows says all my bluetooth drivers are up to date with newest drivers.
• Check Printer Settings: Ensure that Bluetooth is enabled... <Yes. It's enabled. It's one button. 
• Pair Manually: On your laptop, search for Bluetooth devices... <***It's not showing up to pair manually. That's the issue.
• Use Different Devices: <Doesn't show on cellphone Bluetooth devices either; already tried HP printing app

You mentioned two solution I need further assistance with, please.

• Check Compatibility: Ensure that your printer model is indeed compatible with your laptop's Bluetooth version. Sometimes, older printers may not work properly with newer Bluetooth standards.
  <<<That is likely the case. But if my laptop is newer than the printer, I thought it would be able to work with any older bluetooth devices. Is that not the case? How do I ensure it's compatible? (Finding out that a bluetooth enabled computer might not be compatible with any bluetooth devices... what a disappointment.... Ugh...)
• Reset Bluetooth Settings: On both your laptop and printer, try resetting the Bluetooth settings to default.
  <<<*How??

Thank you!

[Gaya1239]

Hi @jq007,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.