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‎09-13-2021 07:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have 2 printers we bought for a couple of our sites and have no luck getting the printers to print the HP Web Services claim code page. I have contacted HP Support and they logged into my computer to attempt to assist. The only think that happens when I click the print information sheet button is the screen refreshes. Tech Support was not successful. I can see both printers in my Instant Ink profile and they both show email addresses, which I was told the part before the @hpeprint was the claim code. Neither of these worked as the claim code. If I can't get these to work, then they are not going to serve the purpose we need them to. I have never had any issues with any of the other printers and this is a feature we use regularly. Any assistance is appreciated.

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3 REPLIES 3

‎09-16-2021 08:55 AM

HP Recommended

Hi @Ken48183,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎09-20-2021 05:46 AM

HP Recommended

The first model is a MFP M234sdw. The other is a Office Jet Pro 8030

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‎09-21-2021 09:24 AM

HP Recommended

Thank you for getting back to me.

 

Try the steps on the document to resolve the issue-Cannot connect to Web Services

 

Keep me posted!

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