Will I lose my accumulated rollover pages if I downgrade my subscription

[omegatoo]

Hi all,

My printing has decreased over the past several months and will likely stay lower than before. I have accumulated 600 rollover pages.  I would like to downgrade my subscription and understand that I will have fewer rollover pages. The question is,  will I lose the current 600 when I downgrade, or will the decrease in rollover pages happen after I have used the current 600? 

Thanks.

[A4Apollo]

Hey there! @omegatoo, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out.

Did you make any changes to your printer?

I understand your concern and situation. But not to worry I will try my best to help you out. 

If you downgrade the plan from 300 pages to 100 pages, the maximum rollover pages you can have is 200 pages.

If you have more than 600 pages accumulated from the last billing cycle everything will be lost.

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

Refer the details below to know how roll-over pages work.

ROLLOVER PAGES. If during any Month Period You do not print all of Your Service Plan Pages, then, subject to the maximum described in the following sentence, the number of unused Service Plan Pages You had for that Month Period will roll-over (“Rollover Pages”) and be available for Your use in subsequent Month Periods. The total number of Service Plan Pages plus Rollover Pages that You have available to You through the Service in each Month Period may not exceed twice the number of Service Plan Pages to which You are entitled under Your Service Plan. For example, if Your Service Plan entitles You to print 50 pages each month, then You may have a total of up to 50 Rollover Pages in Your Service Account each month; any additional unused pages that You may have that exceed that number would not become Rollover Pages and may not be used by You in subsequent Month Periods. During each of Your Month Periods, Your Service Plan Pages will be exhausted from Your Service Account before Your Rollover Pages are used.

Your current billing cycle accumulates rollovers from your previous billing cycle.  During your last billing cycle, the maximum allowed rollover amount was one times your plan amount and this is what you are seeing on your dashboard.  For example, a 100-page plan was only allowed to accumulate up to 100 pages.  In your current billing cycle you’re now allowed to accumulate up to two times your plan amount, which is the messaging displayed when hovering over the Rollover Pages section of your dashboard.  For example, a 100-page plan is now allowed to accumulate up to 200 pages.

Refer this article to know more information about instant ink FAQ's. Click Here

Also, Please share few details in a private message, if you think the above statement didn't answer your query, so I can check the account details and credit you the rollover pages.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Hope this answers your query!

I hope you have a great day! 🙂

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