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‎04-27-2011 04:30 AM

HP Recommended

Have a set of HP 620s - most are fine but one has very low sound - I have reinstalled the audio driver but nothing has changed. It seems OK through the speakers though.

Any advice gratefully received

9 REPLIES 9

‎04-27-2011 04:36 AM

HP Recommended

Plz tell me the product number (p/n) written on a white sticker at the bottom of the notebook

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‎04-27-2011 05:09 AM

HP Recommended

No White sticker I'm afraid.

Model Number D40?

SCNU04837GP-11024442

Hope that helps

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‎04-27-2011 05:16 AM

HP Recommended

That is not sufficient info... however

 

plz let me know the following:

 

is the sound slow with all of the applications?

 

have you tried headphones or external speakers??

 

Try Adjusting the volume as instructed here:

 

untitled.JPG

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‎04-27-2011 06:02 AM

HP Recommended

I didnt explain myself very well.I am a network manager and  I have done all the things you can do re the volume that I can find!

There is definitely NOT a white sticker on the bottom - we bought them from a third party supplier.

Through speakers or headphones the sound seems fine

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‎04-27-2011 06:39 AM

HP Recommended

So it might be a hardware issue....

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‎06-14-2011 04:17 PM

HP Recommended

Hello,

 

Did you manage to find a solution or it was the hardware problem ?

 

Thanks for response.

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‎11-24-2012 06:21 AM

HP Recommended

hi there is way to make it higher than that all u need it go to hp website n download this driver

ftp://ftp.hp.com/pub/softpaq/sp51001-51500/sp51129.exe

then after u install it make restart then folow this

1. click on start then all programs.

2. click on IDT HD Audio.

3. do like in this photo and dont worry i have hp 620 and i use windows 7

1. http://s8.postimage.org/u1zpu3dnp/image.jpg

 

2. http://s9.postimage.org/na8c0vtpr/image.jpg

 

thats it now it will go higher than before good luck n tell me if it work or not n i will help u with it n this is my e-mail\ pooh.bear29@yahoo.com

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‎02-02-2014 10:45 PM

HP Recommended

how to install audio drivers

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‎03-28-2017 11:31 PM

HP Recommended

I have fixed it, i didnt go to properties or anywhere. I just installed 'Realtek High-Definition (HD) Audio Driver' for windows 10 that i downloaded from hp.com. Sound is pretty good now, it is not low.  :manvery-happy:

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