VOIP (Slack) plays through the Envy speakers even though headphones in place

[ekgcreative]

When I receive a Slack call, even though I have the earphones inserted properly, the call plays through the speakers. I have tried to turn down the volume as well as disable through settings with no success. When the earphones are in place there is a crazy echo as through both the earphone mic and the laptop mic are functioning. How do I use just the earphones/mic and bypass the laptop mic/speakers?

[Riddle_Decipher]

@ekgcreative Welcome to HP Community!

Check the 'Disable front panel jack detection' option:

1. Double-click on the Realtek HD Audio manager system tray icon
2. Click on small folder icon 
3. Check that the 'Disable front panel jack detection' tick box is unticked.
4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer.
5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel.
6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box.

If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!