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15-p078sa

Laptop froze and screen went blank. It was turned off and now when turned on get 3FO message - Boot Device Not Found. Have tried running diagnostics but only two options are memory test which seems ok and Hard Drive Check but the check doesn't find the hard drive. No other diagnostic options come up on the menu Version1.6.0.0 Bios.

1 REPLY 1
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@Rupe1 

Thank you for posting on the HP Support Community.

 

The 3f0 error code indicates an issue with the HDD-Hard Drive.

I’d like additional information in order to troubleshoot: 

While you respond to that, I recommend you perform the following steps to isolate the issue and arrive at a fix:

Firstly, let's perform a hard reset:

Removable Battery:

1) Shutdown the computer.  
2) Unplug all the Adapter and peripherals connected.  
3) Remove the Battery.  
4) Press and hold down the power button for 15 to 20 seconds.  
5) Plug-in the Adapter and put the Battery back into the computer.  
6) Try to turn on the computer.

Built-in Battery:

1) Shutdown the computer.  
2) Unplug all the Adapter and peripherals connected.  
3) Press and hold down the power button for 15 to 20 seconds.  
4) Plug-in the Adapter.  
5) Try to turn on the computer.

Next: Restore BIOS default settings.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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