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Locked

‎06-25-2020 07:13 AM

HP Recommended
Product: Model 14 am052nr
Operating System: Microsoft Windows 10 (64-bit)
  • I have been locked out of my laptop, I loaned it to my son and when I tried to use it after nearly a year later it just boots to a black screen asking for a password. My son doesn't remember if he changed any settings. From what I been reading online it says it's a boot or master password, everything I tried doesn't work. Please help, I need to use this laptop for my telecommuting job offer during the pandemic. I have all the original stickers and numbers that came with it if needed.
  • Please help.
  • Thank you, Richard Andrews
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2020 07:45 AM

HP Recommended

@Richandrews630

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP

View solution in original post

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1 REPLY 1

‎06-25-2020 07:45 AM

HP Recommended

@Richandrews630

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
Was this reply helpful? Yes No
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