Отключение клавиатуры при активном использовании клавиш прокрутки

[byv1961]

При активном использовании клавиш прокрутки "вверх" и "вниз" на клавиатуре ноутбука, происходит неожиданное отключение всей клавиатуры. Не работает также ввод текста. В Диспетчере устройств клавиатура без ошибок. Помогает только перезагрузка компьютера. Драйверы клавиатуры удалялись и устанавливались снова, без результата. Ноутбук разбирался, разъем клавиатуры разъединялся и соединялся снова. Ничего не помогает, клавиатура периодически отключается, через неопределенное время.

[Akhi_H]

Hey @byv1961 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our community.

Thank you for your understanding

Regards

[byv1961]

When actively using the scroll keys "up" and "down" on the laptop keyboard, an unexpected shutdown of the entire keyboard occurs. Text input also does not work. The keyboard is error-free in the Device Manager. Only restarting the computer helps. The keyboard drivers were deleted and installed again, with no result. The laptop was disassembled, the keyboard connector was disconnected and connected again. Nothing helps, the keyboard turns off periodically, after an indefinite time.

[erico]

Have you run the HP PC Hardware Diagnostics utility to test the keyboard?

I suggest using a crashdump analyzer to find out what caused the crash.

Use the free Home version

https://www.resplendence.com/whocrashed